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They Do What They Say They'll Do

Pat McGinnis (pictured) is no stranger to the home warranty industry. As a Broker/REALTOR® with over 33 years’ experience, Pat has both recommended them to her customers & chosen them for herself. And due to a recent experience, she will only be recommending one particular company from now on: America’s Preferred Home Warranty (APHW).

When Pat and her husband purchased their home, Pat made sure the seller included a home warranty with the listing, “because the house was over 20 years old,” she said. Within a month of moving in, they noticed a leak under one of their sinks.

“I have my favorite plumber out here who I can call almost any time for me or my clients,” she said. Then Pat remembered their home warranty and went to review it again, to see if her leak might be covered. “I had no inclination that they would replace the faucet, but it said I had some allowance,” she said. She called and filed a claim, and the plumber called APHW back on his cellphone a little bit later, after he had assessed the situation.

“He explained what it was to them, then handed his phone to me with a very, very nice lady,” Pat said. “She asked if I could hold for a minute, and she came back very quickly with an answer.”

APHW was able to assist Pat with a healthy amount of the payment she would need to cover the plumber’s fees and the purchase of a new faucet. “I was like, ‘Oh my gosh, Yes! Go ahead!’” Pat said, pleased with the help. Beyond that, the customer service representative advised Pat that she could expect her payment to arrive within about a week. Pat held off on reviewing APHW online until it arrived. “I wanted to see if they did what they said they would, and doggone it, they did!” she exclaimed.

Pat’s Google review of APHW revealed her experience as prompt, with friendly service and an easy claim process. “They’re the only company I will be suggesting to my clients from now on,” Pat said.

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