“I’ve only had them for five years, and I plan on keeping them for as long as I can.” After Indiana homeowner Laurie Trapp wrote this in a Yelp review about America’s Preferred Home Warranty (APHW), we reached out to ask about her loyalty—what kept her coming back? Her answer: We’re there when Laurie needs us.
“I have needed their services quite a few times now, and they have always been so helpful with everything. They answer all my questions and let me know what part of the service is or is not covered. They stay on top of what’s being done,” she said.
And Laurie has learned a thing or two in those five years about how to make the most of the warranty. She loves being able to choose her own licensed contractor, “Because my husband likes to go through and research the pros and cons,” and she says the service is top notch.
But the real reason Laurie sticks with APHW? Company transparency and our easy claims process.
“When I was writing my first review, I started wondering what the negative ones were about,” she said. “I found that most of the one-star reviews were from folks who didn’t follow the rules of the contract. I mean, I always ask questions, you know? And when you really look at the whole thing, there’s a lot more good reviews than bad ones. I’ve never had any issues, and I love how everything’s taken care of right then and there—no waiting or debating. If I have questions, their customer service reps will find answers for me.”