Oh no! A major system or appliance in your home has just broken down unexpectedly after regular use. Thankfully, if you have coverage from America’s Preferred Home Warranty (APHW), one of the top home warranty companies, the process of finding and utilizing a general contractor for your home repair can be a lot easier. We’ve got an easy process for helping you get timely repairs.
Finding a contractor and coordinating contact
Once you’ve opened a claim and received a claim number, you can choose any licensed and insured contractor for your home repairs. When you’re wrapping up the process of finding a contractor, let your final selection know that you’ll be working with a home warranty company, and that they’ll be able to speak with us directly. Some contractors may not have worked with us before, but they can call 800.648.5006 to get answers to any questions they may have.
Contractor payment terms
There are a few important things to remember when it comes to contractor payment terms. In order to receive reimbursement, a Customer Service Representative (CSR) must approve any repairs before your contractor gets started. Our claim decision is based on your contractor’s professional diagnosis, which is why approval is required before repairs are completed. All a CSR needs from them is a few details about the unit, what caused the failure, and their price for repair or replacement.
Our four payment options allow you and your contractor to customize payment and reimbursement for home repairs, including a homeowner favorite, ACH reimbursement. You could have a repaired system or appliance and be reimbursed in a matter of days!
When something breaks down due to normal wear and tear, this process makes working with a contractor easy. To learn more about what you can get with an APHW home warranty, visit our coverage guide or call 866.794.0875 today!