Our homeowners choose their own contractors
- You work for the homeowner, not us.
- We don’t haggle over prices or parts.
- We need your professional opinion about what failed – that’s it!
We aim to SAVE you time and money
We talk to you on-site to prevent extra unnecessary service calls, so the homeowner can make an informed decision on how to spend approved claim money (toward repair or replacement), which is their decision alone.
We trust your professional opinion
We base our claims decisions on your detailed description of the make, model, and serial number of the unit, what caused the failure, your price for repair or replacement, and copies of the detailed invoice and repair receipts for approved claims. That’s it. No muss, no fuss.
We know time is money
Our goal is to be as efficient as possible, because your customer is our customer too. That’s why we maintain 24/7/365 availability.
Approved payments are prompt and have flexible options
- Up front by the homeowner (To be reimbursed by check in the mail).
- Immediately by APHW credit card over the phone.
- By check in the mail (Typically received within 14 business days from the date of processing)!
Our Customers Make Good Referrals
89% of survey participants said that our Choose Your Own Contractor policy is important, and 93% were satisfied with the work their contractor did (2019 APHW Satisfaction Survey). Our customers tend to refer contractors who have been willing to talk to us—and we refer your services to other customers in your area, too.
We Need You to Succeed Too
If you have any questions about our process, or if you would like us to refer you to customers we have in your area, please don’t hesitate to give us a call at 1.800.648.5006. We’re always here to help!