After a long winter day, the last thing anyone wants is to come home to a freezing house. But that’s exactly what happened to Trudy and Chip Sutters.

“Our first reaction was slight panic,” Trudy recalls. Their heat was out, and the temperatures were dropping fast. Fortunately, they remembered they had an America’s Preferred Home Warranty (APHW) and immediately contacted the Customer Service Team.

“Anna was wonderful,” Trudy says. “She walked us through how the whole system worked, what we needed to do, and she kept in touch with us every day.” With freezing temperatures outside, the couple was anxious to resolve the issue quickly—but to their relief, the process was seamless.

When it came time for repairs, there were no surprises. “They were very upfront about what they were going to cover, and we felt very comfortable with the amount,” Trudy explains. 

They even got to use the trusted contractors typically employed by their condo association. “APHW and the vendor worked really well together to settle everything up.”

In no time, Trudy and Chip had their heat restored and their home warm again. The experience was a reminder of how important it is to be prepared for the unexpected.

“I highly suggest getting a home warranty when you purchase a home,” says Trudy. “You never know when an emergency might come up. It was such a relief to us that we had the home warranty, especially with an issue that was very time sensitive, like heating.”

What began as a winter nightmare ended with peace of mind—and a warm home. “We had an excellent experience,” Trudy adds. “It was really wonderful, and that’s why it’s important to us to share it.”

Click HERE to get your free quote today!