Employee Review: Leadership trusts and cares about us | America's Preferred Home Warranty Skip to main content

Employee Review: Leadership trusts and cares about us

Have you ever experienced culture shock? It usually involves crossing national borders, but Bethany describes joining the team at America’s Preferred Home Warranty (APHW) as a similar experience.

The Consumer Sales Rep felt her former employer didn’t have any trust or appreciation for her. “But here at APHW, everything was, ‘We’ll teach you, and we’ll be here the whole time to help and guide you.’ If you make a mistake here, you don’t get in trouble—we help you learn from it so you can do better next time,” Bethany said. “It’s completely different from anywhere else I’ve ever been; it’s real trust, right from the beginning.”

Bethany started in customer service and eventually looked toward advancement, applying to join a different department. She pulled her application, however, after a particularly difficult customer call. She assumed that was the end of things. It wasn’t.

“The VP of Operations came down to see me in person, to make sure I was okay after that call,” Bethany said. “The leadership here notice these small things, and everyone is so supportive. It’s not always easy, but when you have that support, it makes the whole situation better.”

Bethany soon applied to another department and quickly obtained the role. “I found my people,” she joked, though her statement was true. “This is where I needed to be.”

It must have been, because APHW recognized Bethany as their May 2021 Employee of the Month. “It’s such an honor, and it feels really good to be recognized,” she said. “Sometimes I don’t feel like I’m working hard enough. It feels really good to know that even when I don’t feel it, they see me, and they appreciate my efforts.”

Bethany highly recommends starting a career at APHW. “I came into a field I knew nothing about, and had so much support along the way that I can really stand behind the product that I sell today. Everybody says this is a great place to work and we’re a family, and that’s so true—but it’s so much more than that,” she said. “It would be the best decision you ever made.”

Interested in a job? Call 800.648.5006 ext. 236 or visit APHW.COM/CAREERS today to discover APHW’s company culture for yourself.

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