Customer review: 24/7 service? Yes please! | America's Preferred Home Warranty Skip to main content

Customer review: 24/7 service? Yes please!

You know you’re in for a rough night when the air conditioning goes out at 11 p.m. in the middle of summer. “I have a hard time sleeping as it is,” said Indiana homeowner Theresa Judd. “I didn’t think we’d be getting any sleep that night, or even that week. I went and grabbed our home warranty paperwork to have it ready first thing the next morning, and that’s when I noticed they could be contacted 24/7.”

So Theresa called America’s Preferred Home Warranty (APHW) right then, and they had the claim process well underway before she even went to bed. “They made it super easy to get who I wanted, too,” she said, noting that she could schedule any licensed contractor to come out at her convenience. She called a few numbers the next morning and got a contractor out that day.

“I had my A/C fixed in 24 hours and was reimbursed in only a week. It was pretty painless!” Theresa said.

This was all some time ago, and Theresa has renewed with APHW every year since. She’s also placed more claims, with good experiences each time. “I always get really good customer service,” she said. “That’s part of the reason why I keep renewing—APHW’s customer service reps are always respectful, attentive, and on top of things.”

Overall, Theresa plans to stick with APHW for all her home warranty needs. “They’re fair, and I get what I need done. It’s a great company!” she said.

Call 866.589.5767 or visit APHW.COM today to learn how you can get 24/7/365 peace of mind on your home systems and appliances, too.

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