It’s easy to assume that working in a customer care department—where escalated calls go—would be a headache at best. It’s actually quite the opposite.
“Our job is to listen, to understand their perspective, and to try to help,” said Customer Care Supervisor Sharon. “And it feels really good when you can.”
That continuous attitude earned Sharon Employee of the Month this February at America’s Preferred Home Warranty (APHW).
“I was shocked! I mean, I’d expect to win the lottery before that happened,” she joked. “But seriously, I really never expected it—which makes it even nicer, you know?”
Sharon’s announcement described her as always putting service first, both for customers and assisting others on the team. But she actually places most of the credit on those around her.
“I’ve learned from every single person here,” Sharon said, describing colleagues across all APHW departments. “And in 7 and a half years, there’s never been a day where I haven’t learned something new. It’s never the same two days in a row—you’re constantly growing here.”
In the end, Sharon said, APHW is about more than the literal ‘bottom line.’ “Yes, our goal is to assist homeowners with the repairs that are needed to operate their homes,” she said. “But more importantly, it’s to leave them saying, ‘You know what? They were nice to talk to. It was better than I thought it would be.’”